Returns Policy

You can return goods bought from us online and in-store in an unused condition with original packaging, within 30 days of receipt for a full refund of the purchase price or exchange.  This does not affect your statutory rights.

Please email sales@wallace1948.com with the order number and reason for returning the item.  Please ensure the items are well packaged and clearly labelled, and include a returns slip or copy of your email.  Please see the returns address below. 

Alternatively, you may visit us in-store at any of our branches.

Online refunds will be credited within two weeks.

In the event of receiving faulty or incorrect goods, please email sales@wallace1948.com for advice on returning and arranging a postage refund.

Products we will not accept as returns (unless faulty or not as described)

  • Products purchased over 30 days ago
  • Products without proof of purchase
  • Products that have been opened or unsealed (other than where necessary to inspect)
  • Products without original packaging or labels
  • Products or packaging in poor condition
  • Gift Cards
  • Clothing that has been altered to your requirements
  • Products that contain your personal data or have been manufacturer-registered
  • Where a product has been personalised for you, or made to your specific measurements
  • Products that cannot be returned for hygiene reasons:
  • Pierced earrings
  • Swimwear
  • Underwear
  • Tights (lingerie, not running tights)