Refund policy
We operate a 15-day return policy from the date you receive your item.
Items must be returned within 15 days and in the same condition as received, unworn or unused, with all tags attached and in the original packaging. Returns received outside this timeframe may be refused.
This policy applies to change-of-mind returns only and does not affect your statutory rights.
Please send returns to:
Wallace Returns
56–60 Church Street
Ballymena
BT43 6DF
United Kingdom
Please ensure your order number and full name are included inside the parcel.
We do not offer free returns. Return postage costs are the responsibility of the customer.
If you have any questions please contact sales@wallace1948.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately at sales@wallace1948.com if your item is defective, damaged, or if you have received the wrong item.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@wallace1948.com.
You can return goods bought from us online in an unused condition with original packaging, within 14 days of receipt for a full refund of the purchase price or exchange. This does not affect your statutory rights.
Please email sales@wallace1948.com with the order number and reason for returning the item. Please ensure the items are well packaged and clearly labelled, and include your order number and full name. Please see the returns address below.
Alternatively, you may visit us in-store at any of our branches.
Online refunds will be credited within two weeks.
In the event of receiving faulty or incorrect goods, please email sales@wallace1948.com for advice on returning and arranging a postage refund.
Products we will not accept as returns (unless faulty or not as described)
- Products purchased over 14 days ago
- Products without proof of purchase
- Products that have been opened or unsealed (other than where necessary to inspect)
- Products without original packaging or labels
- Products or packaging in poor condition
- Gift Cards
- Clothing that has been altered to your requirements
- Products that contain your personal data or have been manufacturer-registered
- Where a product has been personalised for you, or made to your specific measurements
- Products that cannot be returned for hygiene reasons:
- Pierced earrings
- Swimwear
- Underwear
- Tights (lingerie, not running tights)